Privacy policy

PRIVACY POLICY

FARMA TO GO guarantees the privacy and protection of the data registered by its users. The data provided is only necessary for the provision of the service, in accordance with the explicit indications on the website.

Use of this website is subject to the Privacy Policy mentioned below and complies with the General Data Protection Regulation (GDPR), which regulates and ensures the lawful processing of its users' personal data.

FARMA TO GO is an organization that operates on the basis of respect and trust, and is committed to respecting the confidentiality of its users and informing them about the collection and processing of personal data. FARMA TO GO guarantees that the processing of its users'
is carried out in accordance with Portuguese law and in a lawful and fair manner, in accordance with the principles of legality, transparency and integrity. FARMA TO GO undertakes to collect only the data that is strictly necessary for the purpose for which it is intended and to keep it only for the period necessary to provide the service. The sharing of information (name, address and telephone number) with our employees for the purposes of completing the shipment of the order is done under the obligation of confidentiality and secrecy for the fulfillment of this obligation.

RESPONSABLE DEL TRATAMIENTO DE DATOS

Your data will be processed by FARMA TO GO, owned by the company Pink and Green, LDA, with NIPC 516181300, headquartered at Rua do Outeiro de Cima, nº 504, Loja 1, 4600-255, Amarante.

FARMA TO GO is responsible for the processing of personal data within the meaning of the General Data Protection Regulation (GDPR).

PROCESSING OF PERSONAL DATA

Your personal data is collected and processed by FARMA TO GO only for purposes strictly linked to the use of this website, its services and the purchase of products. Your personal data may also be used for other processing operations that fall within the limits of these uses:

-Whenever you carry out a purchase process for products sold on this website, we collect your personal data (e.g. password, name, e-mail address, delivery address, credit card number and telephone number) on the purchase form, solely for the purpose of selling, sorting and transporting the products ordered;

-Whenever you request service assistance, we collect your personal data (e.g. name, e-mail address) for the purpose of providing you with the online store's Customer Support services that are relevant to this website and the assistance;

-Whenever you save a delivery address, we collect your personal data in order to simplify the preparation of your future orders;

-We collect the user's name, telephone number, address, e-mail address and age, for use in marketing campaigns via e-mail and/or SMS;

-We may also collect other information about the customer experience in order to improve and optimize our service and products;

Your personal data will only be communicated to third parties when necessary to process an order. Your personal data will be disclosed in the following cases:

-Electronic payment services, using credit or debit cards, MB reference or MBWay;

-Processing purchased products;

-Sorting, packing and dispatching items;

-Solving questions or doubts related to the sale of products;

-Processing payments for the purchase of items;

- Processing item returns.
 

PERIOD OF CONSERVATION OF YOUR PERSONAL DATA

Personal information will only be stored for the period necessary, in accordance with the purpose for which it was collected.

There are legal requirements that require the retention of data for a minimum period of time. Whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the purposes that motivated their collection and subsequent processing, after which they will be deleted.

DISCLOSURE OF PERSONAL DATA
Customer data allows our staff to process your order, notify you of important changes to the site's features, carry out surveys and obtain information for statistical purposes.


We may also periodically send you information by e-mail about products and services, campaigns, promotions and special offers. If you do not wish to be contacted for these purposes, you can unsubscribe from the newsletter via your personal account.

Your personal data may be communicated to third parties who provide specific services at the time the order is processed. Any disclosure will be made without going beyond the purpose for which your personal data was collected and processed.

In addition, your personal data may be disclosed to third parties in order to comply with applicable laws, respond to judicial and governmental inquiries, comply with valid legal processes and protect FARMA TO GO's rights or property.

Your personal data will not be disclosed to third parties without being informed or without your consent, when this is required by law, except in the cases provided for in this document. 

USE OF COOKIES

FARMA TO GO uses automatic data collection systems such as cookies.

When the customer creates an account on the FARMA TO GO website, his computer saves a cookie that will allow him to be identified automatically whenever he returns to visit our website.

The information collected by cookies is anonymous and accessible only to FARMA TO GO, in order to adapt the system and this website to the needs and preferences of the consumer. If you configure your browser to not use cookies, blocking or deleting them, some services and features of our website are not guaranteed.

UPDATE OF PERSONAL DATA

The data subject has the right to exercise the following rights:

-Right to information: you can request information about the use we make of your personal data;

-Right of access: you can access or request access to the personal data you have provided;

-Right of portability: you may request, in a structured, commonly used and machine-readable format, the personal data that you have provided us, that is, your membership data;

-Right of rectification: you can request the correction or update of your personal data;

-Right to limitation of treatment: You may request the limitation of the way in which we use your personal data, while we correct them or clarify any doubts about their content or the use we make of them;

-Right of opposition: we provide a channel for you to challenge decisions based on your personal data;

-If you want FARMA TO GO to stop processing your data, you can request their deletion at any time. You can do it in your customer area. If you delete the account and its personal data, the consumer will lose access to it. FARMA TO GO undertakes not to make any communications from that date.

The customer must keep the access data to his account secure, given that any and all actions or requests made through his account will be his responsibility.

SECURITY

FARMA TO GO uses the SSL encryption protocol that guarantees maximum security in the collection of consumer data.

We use a server certificate, also known as a digital certificate, which ensures our identity, as well as SSL encryption of transmitted data.

NOTICES, MODIFICATIONS AND CANCELLATION OF SERVICES

FARMA TO GO have the right to change or update all or parts of this Privacy Policy at any time. All changes and updates will be effective upon their publication in this part of the website.

INTELLECTUAL PROPERTY RIGHTS

All content available on this website is the property of FARMA TO GO, reserving its intellectual property rights.

The contents are licensed and protected by the Copyright Code. The consumer may save, print or display the contents on this website for personal use only.

DATA PROTECTION OFFICER

FARMA TO GO has appointed a Data Protection Officer, who will, among other things, monitor compliance with the legislation on the protection of personal data and who will serve as a point of contact for all issues related to the processing of personal data and with the exercise of the rights conferred by data protection legislation personal data, which can be contacted through:

Email: mariasampaioff@gmail.com

Phone: +351 914 922 908

CONTACTS

If you still have any doubts regarding the processing of your data or wish to exercise any of your rights, please contact us:

Email: info@farmatogo.com

Phone: +351 961 247 201